This morning, we had an incident that left us scrambling for a moment. We received a phone call from a customer, who shall remain anonymous. This customer was furious, they had purchased an appliance, a brand new appliance, and upon delivery they saw a huge dent. Our sales staff looked up the order number for this customer, who shall not be named, and came up with nothing. But luckily, they heard a delivery man in the background of the phone call. Our sales person asked to speak with the person who had delivered the product and we were baffled when they sounded unfamiliar. When our sales person asked for their name, they introduced themselves and stated they worked for an appliance company... that was not ours! There's nothing scarier than not finding any information in order to help a customer. Unfortunately we could not help this frustrated consumer because they did not buy their product from us.
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